Privacy Policy
Updated: July 5th, 2024
1. Introduction
Neotalk ("the App") is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, and disclose personal information in connection with the use of our App, particularly focusing on maintaining the anonymity of our users.
2. Information we collect
a. Personal Information: We do not require users to provide personally identifiable information to access most features of the App. However, if users choose to create an account or contact us for support, we may collect information such as name, email address, and any additional information voluntarily provided by the user.
b. Usage Information: We may collect non-personally identifiable information about how users interact with the App, such as device information, log data, and usage patterns. This information helps us improve the App and provide a better user experience.
c. Signing up with Google: When you sign up with Google, you provide us with the following information: email address, name, and profile picture. This information help us to make your experience better within the App.
3. Use of Information
a. Anonymity: We prioritise the anonymity of our users and do not link personal information with user activity within the App, except as necessary to provide support or respond to user inquiries.
b. Internal Use: We use the information collected to operate, maintain, and improve the App, including analysing usage trends, troubleshooting issues, and enhancing user experience.
c. Communication: We may use the contact information provided by users to respond to inquiries, provide support, send administrative messages, or communicate updates and promotions related to the App. Users can opt out of receiving promotional communications at any time.
4. Disclosure of Information
a. Service Providers: We may engage third-party service providers to assist with app development, maintenance, hosting, data analysis, and customer support. These service providers have access to information only as necessary to perform their functions and are obligated to maintain the confidentiality and security of the information.
b. Legal Compliance: We may disclose information if required by law or in response to valid legal requests, such as subpoenas or court orders.
5. Data Security
We take the protection of your data very seriously and are committed to maintaining control over its security. Our team works diligently to implement robust security measures that safeguard the confidentiality and integrity of your information. This includes using advanced encryption techniques for data both in transit and at rest. While we strive to provide the highest level of security, it's important to acknowledge that no method of transmission over the internet or electronic storage is completely foolproof. Therefore, we cannot guarantee absolute security.
6. Children's Privacy
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.
7. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on the App. Continued use of the App after the posting of changes constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@neotalk.care.
Effective Date: February 9th, 2024.
This Privacy Policy is designed to uphold the anonymity of our users while ensuring transparency and compliance with applicable privacy laws and regulations.
Privacy Policy
Updated: July 5th, 2024
1. Introduction
Neotalk ("the App") is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, and disclose personal information in connection with the use of our App, particularly focusing on maintaining the anonymity of our users.
2. Information we collect
a. Personal Information: We do not require users to provide personally identifiable information to access most features of the App. However, if users choose to create an account or contact us for support, we may collect information such as name, email address, and any additional information voluntarily provided by the user.
b. Usage Information: We may collect non-personally identifiable information about how users interact with the App, such as device information, log data, and usage patterns. This information helps us improve the App and provide a better user experience.
c. Signing up with Google: When you sign up with Google, you provide us with the following information: email address, name, and profile picture. This information help us to make your experience better within the App.
3. Use of Information
a. Anonymity: We prioritise the anonymity of our users and do not link personal information with user activity within the App, except as necessary to provide support or respond to user inquiries.
b. Internal Use: We use the information collected to operate, maintain, and improve the App, including analysing usage trends, troubleshooting issues, and enhancing user experience.
c. Communication: We may use the contact information provided by users to respond to inquiries, provide support, send administrative messages, or communicate updates and promotions related to the App. Users can opt out of receiving promotional communications at any time.
4. Disclosure of Information
a. Service Providers: We may engage third-party service providers to assist with app development, maintenance, hosting, data analysis, and customer support. These service providers have access to information only as necessary to perform their functions and are obligated to maintain the confidentiality and security of the information.
b. Legal Compliance: We may disclose information if required by law or in response to valid legal requests, such as subpoenas or court orders.
5. Data Security
We take the protection of your data very seriously and are committed to maintaining control over its security. Our team works diligently to implement robust security measures that safeguard the confidentiality and integrity of your information. This includes using advanced encryption techniques for data both in transit and at rest. While we strive to provide the highest level of security, it's important to acknowledge that no method of transmission over the internet or electronic storage is completely foolproof. Therefore, we cannot guarantee absolute security.
6. Children's Privacy
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.
7. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on the App. Continued use of the App after the posting of changes constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@neotalk.care.
Effective Date: February 9th, 2024.
This Privacy Policy is designed to uphold the anonymity of our users while ensuring transparency and compliance with applicable privacy laws and regulations.