neotalk




DMCA Policy



Updated: July 9th, 2024



1. Introduction

Neotalk ("the App") respects the intellectual property rights of others and complies with the provisions of the Digital Millennium Copyright Act (DMCA). This DMCA Policy outlines the procedures for addressing copyright infringement claims in connection with the use of the App.

2. Reporting Copyright Infringement

a. If you believe that your copyrighted work has been used in a way that constitutes copyright infringement on the App, please send a written notice to our designated Copyright Agent at the following address:

Flagout Incorporated
Nairobi, Kenya
hello@neotalk.care

b. Your written notice must include the following information:

  • A physical or electronic signature of the copyright owner or authorised representative.
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material.
  • Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an email address.
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

3. Counter-Notification Process

a. If you believe that your material has been removed or disabled as a result of a mistake or misidentification, you may send a counter-notification to our designated Copyright Agent on the email provided above in 2a.

b. Your counter-notification must include the following information:

  • Your physical or electronic signature.
  • Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
  • A statement under penalty of perjury that you have a good belief that the material was removed or disabled as a result of mistake or misidentification.
  • Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the local district court for the judicial district in which your address is located, or if your address is outside of Kenya, for any judicial district in which the service provider may be found, and that you will accept service of process from the person who provided the original notification of infringement.

4. Action Taken

Upon receipt of a valid DMCA notification or counter-notification, we will promptly investigate the matter and take appropriate action, which may include removing or disabling access to the allegedly infringing material.

5. Contact Information

If you have any questions or concerns about this DMCA Policy or wish to submit a DMCA notification or counter-notification, please contact our designated Copyright Agent at the address provided above in 2a.

Effective Date: February 9th, 2024.

This DMCA Policy is designed to protect the rights of copyright owners while providing a process for addressing claims of copyright infringement in connection with the use of the App. We take copyright infringement seriously and will respond promptly to valid notices submitted in accordance with this policy.